DesertMicro Remote Support Portal

When instructed by your technician, please click the button below to initiate a remote support request.

Click here for remote support

Please do not click the remote support button without first calling (904) 247-4285 and creating a ticket!

About Remote Support

Our remote support software uses a system that can overcome the limitations of most firewalls. It does not install any software on your system, and we can never initiate a remote connection without your approval. Our support connection to your computer is also encrypted for maximum security.

Alternate Remote Support Connection

If instructed by the technician, click here to download our alternate remote connection software. Run the program. When the program launches, click the "Start" button in the Ammyy Admin window and provide the technician with the number in the "Your ID" box.